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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of priscilla mazurek

priscilla mazurek

June 9, 2025

5  out of  5
rating by priscilla mazurek
"Very customer focused. Madison is efficient and is alway helpful! She is amazing 👏"
We responded:
"Priscilla, Thank you so much for your kind words! I'm thrilled to hear that you had such a positive experience. Madison truly is a valued part of our team, and I'm glad her efficiency and helpfulness made a great impression. "
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Janice Williams

June 2, 2025

5  out of  5
rating by Janice Williams
"I called my agent and she promptly let me know who does the replacement Window and they came in three days and did the work it looks great Thanks Joyua ."
We responded:
"Janice, thank you for the kind review. I'm glad Joyua was able to help. "
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Sam Krieg

May 30, 2025

5  out of  5
rating by Sam Krieg
"Up until this point, I had the same car insurance plan as my family, so this was the first time I have personally had to go through the whole car insurance thing. I was terribly anxious going into it and quickly got overwhelmed with the amount of options out there…but this turned in to a great experience! Everyone I spoke to in the office was incredibly kind, especially Meah! Meah was great with communication, answering all my silly questions and finding my partner and I the best rates possible. 10/10 would recommend🙌🏽"
We responded:
"Sam, Thank you for your review! I'm so happy that Meah was able to make the insurance experience pleasurable for you. Welcome to the agency! "
Profile photo of Carrie Stephens

Carrie Stephens

May 30, 2025

1  out of  5
rating by Carrie Stephens
"Worst customer service we've ever received from a State Farm agent/team, after being loyal customers of State Farm for over 20 years. Agent does not return messages unless you first go through the main State Farm 1 800 number to reach someone at this office. Rarely answer the phone and if they do answer they are rude. For helpfulness and reliability look for another State Farm agent and team."
We responded:
"Carrie, Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and that we did not meet your expectations. We tried several times to reach out and provide assistance, but regretfully we were not successful. We take pride in providing excellent customer service and take this feedback seriously. Thank you again. "
Profile photo of Andrea Griffith

Andrea Griffith

May 30, 2025

5  out of  5
rating by Andrea Griffith
"What a beautiful office with expert support for my insurance needs! The team was SO helpful with educating me in what benefits I need to cover my family! THANK YOU Lisa and team!👍🏾💖✨"
We responded:
"Andrea, as always, it's a pleasure to serve you! Thank you for the review! "
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Stephe Slane

April 16, 2025

5  out of  5
rating by Stephe Slane
"Madison & Lisa are our favorite Insurance Agents. Very knowledgeable, respectful & pleasant to do business with, we been with State Farm for over 35 years, and appreciate them both very much!!!!!"
We responded:
"Thank you for the review!! It's always a pleasure to help!"
Profile photo of Anna Rohl

Anna Rohl

April 4, 2025

5  out of  5
rating by Anna Rohl
"Wonderful service while I was in the process of moving to Ann Arbor. Meah helped me set up both renters and auto insurance quickly and smoothly-- a great experience!"
We responded:
"Anna, Welcome to our agency! I'm so happy that Meah was able to make the transition seamless for you. Thank you for the review. "
Profile photo of Stephen Cunegin

Stephen Cunegin

March 26, 2025

5  out of  5
rating by Stephen Cunegin
"Very helpful and patient with all of my questions. Helped me understand insurance more. Very welcoming office too"
We responded:
"Stephen, thank you for taking the time to leave us a review. Glad we were able to make insurance easier to understand! "
Profile photo of Charlotte Hall

Charlotte Hall

March 26, 2025

5  out of  5
rating by Charlotte Hall
"Joy was a pleasure to work with and made my transition very easy!"
We responded:
"Welcome to the agency Charlotte! Thanks for the review, Joy is amazing! "
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TB Excavation

March 24, 2025

5  out of  5
rating by TB Excavation
"Madison was very fast and helpful would definitely recommend."
We responded:
"Yes, Madison is awesome! Thank you for the review!"
Profile photo of Riley Sironen

Riley Sironen

March 19, 2025

5  out of  5
rating by Riley Sironen
"Always satisfied with their customer service. Recently worked with Madison K. Quick, helpful, and professional!"
We responded:
"Riley Thank you for the review. Madison is the best! Glad you're happy with our service! "
Profile photo of Beatrice Wilson

Beatrice Wilson

March 10, 2025

5  out of  5
rating by Beatrice Wilson
"Every one is very respectful and professional, I would definitely recommend this to everyone."
We responded:
"Beatrice, Thank you for the review! We appreciate your business. "
Profile photo of Sandra Rich

Sandra Rich

March 10, 2025

5  out of  5
rating by Sandra Rich
"Always very professional and informed."
We responded:
"Sandra, We appreciate your business and always ready to help! Thank you for the review. "
Profile photo of shimshacur thompson

shimshacur thompson

March 5, 2025

5  out of  5
rating by shimshacur thompson
"Miss Rich worked hard to get me a great rate for my insurance. Kudos.😊"
We responded:
"Happy we were able to help. Thank you for the review! "
Profile photo of Clyviane Townsend

Clyviane Townsend

March 4, 2025

5  out of  5
rating by Clyviane Townsend
"Lisa and her Office Staff are great they always provide World Class Customer Service."
We responded:
"Clyviane Thank you so much for your review. We appreciate your business! Lisa Rich State Farm "
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Al Madina- International High Fashion Apparel

March 4, 2025

1  out of  5
rating by Al Madina- International High Fashion Apparel
"Unprofessional."
Profile photo of Robert Lee

Robert Lee

February 7, 2025

5  out of  5
rating by Robert Lee
"Madison has a clear understanding voice on the phone. Responds to emails with answers"
We responded:
"Hi Robert! Thank you for the review! Madison does a great job at helping our customers. "
Profile photo of Bryant Mariner

Bryant Mariner

November 15, 2024

5  out of  5
rating by Bryant Mariner
"Thanks to Meah, I was able to get the best and cheapest car insurance rates around!"
We responded:
"Bryant welcome to the Lisa Rich Agency! I'm so happy that Meah was able to help you out. Thank you for the review! "
Profile photo of Shataviea Lee

Shataviea Lee

October 8, 2024

5  out of  5
rating by Shataviea Lee
"I think everyone at the Lisa Rich State Farm are just great. And a special thank you to Madison!"
We responded:
"Shataviea thank you for sharing, we appreciate you! "
Profile photo of Shai

Shai

September 26, 2024

5  out of  5
rating by Shai
"So far, such a great experience! Very personable and informative agents. Very glad that I made the switch from another agency, that did not respect me as a client."
We responded:
"Shai, Thank you so much for the review. We strive to provide great customer service, Welcome to the agency!"
Profile photo of Kandiss Ecton

Kandiss Ecton

September 26, 2024

5  out of  5
rating by Kandiss Ecton
"What a great agency! Lisa & team make the process simple!"
We responded:
"Thank you so much for the review Kandiss! We truly appreciate it!"
Profile photo of Ivy Fields

Ivy Fields

September 26, 2024

5  out of  5
rating by Ivy Fields
"Lisa and her office are great! Great service and professional!"
We responded:
"Ivy Thank you for the review! "
Profile photo of Anita Murray

Anita Murray

September 26, 2024

5  out of  5
rating by Anita Murray
"Lisa is very professional and knowledgable."
We responded:
"Anita Thank you for the review!"
Profile photo of Andrew Bailey

Andrew Bailey

September 18, 2024

5  out of  5
rating by Andrew Bailey
"I had the recent pleasure of working with Meah to review policy coverage. She was extremely helpful and looked at a few variables in coverage to ensure I had the best policy and premium. Meah certainly earned our business and I look forward to State Farm being our insurance provider again."
We responded:
"Andrew, I'm glad to hear that Meah was able to provide great customer service. Thanks for the review!"
Profile photo of Alt Cpw

Alt Cpw

September 16, 2024

5  out of  5
rating by Alt Cpw
"Meah had great customer service and saved me almost $100 on my monthly bill. I couldn't be more grateful. Won't he do it! 🙌🏾"
We responded:
"That's AWESOME! Glad Meah was able to help you out!! Thanks for sharing! "