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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Daouda Meite

March 20, 2026

5  out of  5
rating by Daouda Meite
"Quick and always available to satisfy our needs"
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amie22ah

March 18, 2026

5  out of  5
rating by amie22ah
"Madison was very quick and helpful"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Madison was quick and helpful. Your feedback means a lot to all of us. We look forward to assisting you again soon! "
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Anna Rohl

March 12, 2026

5  out of  5
rating by Anna Rohl
"Wonderful service while I was in the process of moving to Ann Arbor. Meah helped me set up both renters and auto insurance quickly and smoothly-- a great experience!"
We responded:
"Anna, Welcome to our agency! I'm so happy that Meah was able to make the transition seamless for you. Thank you for the review. "
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Tamiya Simmons

March 12, 2026

5  out of  5
rating by Tamiya Simmons
"I have life insurance and they were super good at explaining everything clearly. Answered every question fully I had a clear understanding of the policy I choose. Very friendly and helpful."
We responded:
"We're thrilled to hear that our team was able to clearly explain everything and answer all of your questions, helping you feel confident in your policy choice. Providing friendly and helpful service is something our whole team is passionate about, and your feedback truly means a lot to us. We're here whenever you need us!"
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elisha spencer

March 6, 2026

5  out of  5
rating by elisha spencer
"Madison always takes care of me!! TY STATE FARM!!"
We responded:
"Elisha of course we appreciate your business! I'm happy that Madison is aways able to help. Thanks so much for taking the time to leave us a review! "
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Paula Jones

March 4, 2026

5  out of  5
rating by Paula Jones
"All of my interactions with this State Farm agency has been great.Mia took care of all my beginning paperwork and very pleasant and knowledgeable.Madison has been taking care of most of my phone calls and keeping all my updates.She is a jewel to work with."
We responded:
"HI Paula, Thank you for taking the time to leave a review. We take pride in providing great customer service. We appreciate your business!"
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Robert Foster

February 24, 2026

5  out of  5
rating by Robert Foster
"Madison is great I love talking to her she satisfies all my needs when I call did you tell him"
We responded:
"Robert, Thanks for the review, we appreciate it. Happy to hear Madison is always helpful. "
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Ms. KISH

February 24, 2026

5  out of  5
rating by Ms. KISH
"Lisa Rich has a great agency. My agent is Madison K. She is always available to answer my questions and let me know my options before making decisions. I appreciate that customer service, I feel like family. Great job, Lisa. Your staff makes you look good."
We responded:
"Thank you for the review! "
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Emily Roat

February 24, 2026

5  out of  5
rating by Emily Roat
"Got a quick turnaround on a policy needed for a car purchase. Thank you Madison!"
We responded:
"Emily, We appreciate you taking the time to leave us a review. Glad Madison was able to provide speedy service! "
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Andrew Luster

February 11, 2026

5  out of  5
rating by Andrew Luster
"Madison @ Lisa Rich St Farm is very helpful & courteous. 🥰"
We responded:
"Andrew, Thank you for taking the time to leave us a review. We appreciate your business and it's always a pleasure to serve you. "
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Kathleen T. Hart

February 11, 2026

5  out of  5
rating by Kathleen T. Hart
"Excellent information from Madison. Saved me and protected me👏👍🏼"
We responded:
"Kathleen, I'm so happy to hear Madison was able to give you great service "
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T H

February 10, 2026

5  out of  5
rating by T H
"Lisa Rich State Farm has excellent customer service. I appreciate that Lisa takes the time to understand your needs and finds the right solutions for you and your family."
We responded:
"Thank you for your review! We always strive to make the insurance experience as easy as possible! "
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Heather Freed

February 9, 2026

5  out of  5
rating by Heather Freed
"Meah was super helpful and made everything easy. Great experience!"
We responded:
"Heather, Thank you for taking the time to leave us a review. Meah is awesome and I'm happy she made it a great experience for you! "
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Michael Collier

January 22, 2026

5  out of  5
rating by Michael Collier
"Always have great service with each and every call that I place to Ms Madison. Always a pleasure to hear her voice knowing I will get all that I ask for ."
We responded:
"Michael, Thank you for your wonderful feedback! We're delighted to hear that Madison consistently provides you with excellent service and that you enjoy speaking with her. Your continued trust means a lot to us, and we look forward to assisting you with every call. Please don't hesitate to reach out if there's anything else we can do for you! "
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Michele Myers

January 20, 2026

5  out of  5
rating by Michele Myers
"Great local insurance + customer service is great!"
We responded:
"Michele, thank you for the review! We love providing good customer service! "
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J&N Company

January 15, 2026

5  out of  5
rating by J&N Company
"Quick response, always available researching the questions for a answer."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that our quick responses are helpful. We're always here whenever you need us! "
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David Lam

January 13, 2026

5  out of  5
rating by David Lam
"Madison helped me with my questions and gave very quick and straightforward responses!"
We responded:
"Thank you for your fantastic feedback! Providing prompt and straightforward support is what we strive for, and it's wonderful to know we hit the mark. We're glad Madison could assist with quick and clear answers. "
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Mecka Jordan

January 13, 2026

5  out of  5
rating by Mecka Jordan
"The Lisa Rich State Farm Agency is by far the best location. Everyone is professional and Madison always is there to assist me when needed."
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear that you find our agency to the best and that Madison has been such a helpful and reliable support for you. Our entire team is dedicated to providing professional and friendly service, and your kind words truly mean the world to us. We look forward to continuing to assist you whenever you need! "
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Sean White

January 12, 2026

5  out of  5
rating by Sean White
"Madison was a great help"
We responded:
"Sean thanks for taking the time to leave a review. I'm glad Madison was able to help. "
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Barb White

January 12, 2026

5  out of  5
rating by Barb White
"I have had a great experience so far. Madison is awesome. Always answers my questions and has pretty much immediate feedback. Would Recommend her to everybody"
We responded:
"Barb, It's wonderful to hear good things about Madison, she is great! We appreciate you taking the time to leave us a review!"
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Fritz Passow

November 4, 2025

5  out of  5
rating by Fritz Passow
"Madison was very helpful when I came in to make some changes. She understood what I was trying to achieve, and it all worked out effortlessly."
We responded:
"Fritz, thank you so much for taking the time to leave us a review. We appreciate it. I'm happy Madison was able to provide such good service! "
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Alyssa Rodriguez

November 1, 2025

5  out of  5
rating by Alyssa Rodriguez
"Incredible customer service. I was able to quickly get renter’s insurance thanks to Lisa Rich!"
We responded:
"Alyssa thank you for the kind review, it was a pleasure to serve you. Welcome to the Lisa Rich State Farm Agency! "
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Rob Meyer-Kukan

October 6, 2025

1  out of  5
rating by Rob Meyer-Kukan
"TERRIBLE SERVICE! We have been trying for over a year and a half to get a bill paid from a medical service due to a car accident. Here are the responses we get from Lisa Rich - All you want me to do is cut you a check and I won't do that. Then when we ask to speak to her supervisor, she tells us that her supervisor is the State of Michigan and to contact them. Lisa is HORRIBLE, RUDE, and at BEST UNPROFESSIONAL! I have seen the reply to this review and call it a complete LIE! That's not how you responded when you sent that horrible email this afternoon. We aren't asking you to pay our bill. We are asking you to assist us with the difficulties we are having in getting the claim paid. That is where you fail. You don't care to help and assist your clients. NOW you want to hand us off to another agent simply because we called you out. Your service is TERRIBLE!"
We responded:
"Thank you for taking the time to leave a review. I apologize for the issues regarding your claim, however I do not have the authority to pay claims. This is handled by our Claims Department, who are best equipped to assist you with this matter. Please give me a call at 734-780-7888. I would like to speak with you directly about this issue. "
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Lou Biglou

September 26, 2025

5  out of  5
rating by Lou Biglou
"Madison was nice person very professional"
We responded:
"Louis, thank you for taking the time to leave us a review, we really appreciate it. I'm happy Madison was able to help out, she's awesome! "
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CJ Vallade

September 3, 2025

5  out of  5
rating by CJ Vallade
"Madison was extremely helpful and prompt with setting up insurance for our new vehicle. She has always been extremely helpful...thanks Madison!"
We responded:
"CJ, Thank you for the review. Yes, Madison is awesome! "