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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Tonuia Sanders

May 7, 2026

5  out of  5
rating by Tonuia Sanders
"Madison has such patience and understanding when answering questions. She is very thorough, prompt, and provides great customer service. If you are looking for a great insurance agency, this is where you want to be!"
We responded:
"Tonuia thanks so much for your kind words! It's always our goal to make sure you feel supported and well informed. We truly appreciate the recommendation and look forward to continuing to assist you with all of your insurance needs! "
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Devin Francois

May 6, 2026

5  out of  5
rating by Devin Francois
"Joy was very helpful in getting my policy transferred from a different agency that was dragging their feet. She kept me in the loop about what I needed to do and step by step kept me informed. She was/is very thorough efficient and took care of business"
We responded:
"Devin I'm glad Joy made the process easy for you. We look forward to being of service to you. Thanks for the review! "
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Brenna

May 6, 2026

5  out of  5
rating by Brenna
"Madison was a pleasure to work with! Very on top of things and pays attention to details. Quick to rectify issues as well."
We responded:
"Brenna, we appreciate you taking the time to leave us a review. We strive to give great service. Thanks Again! "
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Crystal Lundy

April 30, 2026

5  out of  5
rating by Crystal Lundy
"So happy with my insurance agent, Lisa White! She and her team are always friendly, responsive, and genuinely helpful with anything I need. I highly recommend her."
We responded:
"Crystal thank you so much for your review and recommendation! We are always here if you need anything!"
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Tony Robertson

April 19, 2026

5  out of  5
rating by Tony Robertson
"I’ve had the opportunity to work with Lisa White and her team for over 10 years, and what stands out the most is the consistency in their customer service and responsiveness. Lisa sets the tone as a leader and entrepreneur who truly cares, and that shows through her entire staff. Her team reflects who she is—professional, attentive, and always willing to go the extra mile to make sure everything is handled the right way. No matter who I speak with, I know I’m going to get timely follow-up, clear communication, and genuine support. That level of alignment doesn’t happen by accident—it comes from strong leadership and a real commitment to serving people, not just selling policies. If you’re looking for an agent and a team you can trust, who consistently go above and beyond, I highly recommend Lisa White and her staff. ⸻ Tony Robertson"
We responded:
"Wow, thanks a ton for the awesome review and for being with us for so long! I'm really happy to hear that my team and I have been hitting the mark with how we take care of you. We just want to make things easy and make sure you feel supported every step of the way. Can’t wait to keep working together! Thanks again and of course I appreciate you! Lisa "
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Obed Tonlaar

April 2, 2026

5  out of  5
rating by Obed Tonlaar
"Madison was great to talk to and guided me through the options available for new insurance quote for my updates. I really appreciate the follow up call."
We responded:
"Oded, Thank you for taking the time to leave us a review. We strive to provide great customer service and I'm happy to hear Madison was able to do just that."
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sin

March 31, 2026

5  out of  5
rating by sin
"Madison is always very respectful and answers all my insurance questions!"
We responded:
"Explaining insurance coverage properly is very important to us. It's great to hear that Madison was able to answer all of your questions. Thank you for leaving us a review. "
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Daouda Meite

March 20, 2026

5  out of  5
rating by Daouda Meite
"Quick and always available to satisfy our needs"
We responded:
"Daouda thank you for taking the time to leave us a review! We appreciate you trusting us to serve you! "
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amie22ah

March 18, 2026

5  out of  5
rating by amie22ah
"Madison was very quick and helpful"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Madison was quick and helpful. Your feedback means a lot to all of us. We look forward to assisting you again soon! "
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Anna Rohl

March 12, 2026

5  out of  5
rating by Anna Rohl
"Wonderful service while I was in the process of moving to Ann Arbor. Meah helped me set up both renters and auto insurance quickly and smoothly-- a great experience!"
We responded:
"Anna, Welcome to our agency! I'm so happy that Meah was able to make the transition seamless for you. Thank you for the review. "
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Tamiya Simmons

March 12, 2026

5  out of  5
rating by Tamiya Simmons
"I have life insurance and they were super good at explaining everything clearly. Answered every question fully I had a clear understanding of the policy I choose. Very friendly and helpful."
We responded:
"We're thrilled to hear that our team was able to clearly explain everything and answer all of your questions, helping you feel confident in your policy choice. Providing friendly and helpful service is something our whole team is passionate about, and your feedback truly means a lot to us. We're here whenever you need us!"
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elisha spencer

March 6, 2026

5  out of  5
rating by elisha spencer
"Madison always takes care of me!! TY STATE FARM!!"
We responded:
"Elisha of course we appreciate your business! I'm happy that Madison is aways able to help. Thanks so much for taking the time to leave us a review! "
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Paula Jones

March 4, 2026

5  out of  5
rating by Paula Jones
"All of my interactions with this State Farm agency has been great.Mia took care of all my beginning paperwork and very pleasant and knowledgeable.Madison has been taking care of most of my phone calls and keeping all my updates.She is a jewel to work with."
We responded:
"HI Paula, Thank you for taking the time to leave a review. We take pride in providing great customer service. We appreciate your business!"
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Robert Foster

February 24, 2026

5  out of  5
rating by Robert Foster
"Madison is great I love talking to her she satisfies all my needs when I call did you tell him"
We responded:
"Robert, Thanks for the review, we appreciate it. Happy to hear Madison is always helpful. "
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Ms. KISH

February 24, 2026

5  out of  5
rating by Ms. KISH
"Lisa Rich has a great agency. My agent is Madison K. She is always available to answer my questions and let me know my options before making decisions. I appreciate that customer service, I feel like family. Great job, Lisa. Your staff makes you look good."
We responded:
"Thank you for the review! "
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Emily Roat

February 24, 2026

5  out of  5
rating by Emily Roat
"Got a quick turnaround on a policy needed for a car purchase. Thank you Madison!"
We responded:
"Emily, We appreciate you taking the time to leave us a review. Glad Madison was able to provide speedy service! "
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Andrew Luster

February 11, 2026

5  out of  5
rating by Andrew Luster
"Madison @ Lisa Rich St Farm is very helpful & courteous. 🥰"
We responded:
"Andrew, Thank you for taking the time to leave us a review. We appreciate your business and it's always a pleasure to serve you. "
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Kathleen T. Hart

February 11, 2026

5  out of  5
rating by Kathleen T. Hart
"Excellent information from Madison. Saved me and protected me👏👍🏼"
We responded:
"Kathleen, I'm so happy to hear Madison was able to give you great service "
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T H

February 10, 2026

5  out of  5
rating by T H
"Lisa Rich State Farm has excellent customer service. I appreciate that Lisa takes the time to understand your needs and finds the right solutions for you and your family."
We responded:
"Thank you for your review! We always strive to make the insurance experience as easy as possible! "
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Heather Freed

February 9, 2026

5  out of  5
rating by Heather Freed
"Meah was super helpful and made everything easy. Great experience!"
We responded:
"Heather, Thank you for taking the time to leave us a review. Meah is awesome and I'm happy she made it a great experience for you! "
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Michael Collier

January 22, 2026

5  out of  5
rating by Michael Collier
"Always have great service with each and every call that I place to Ms Madison. Always a pleasure to hear her voice knowing I will get all that I ask for ."
We responded:
"Michael, Thank you for your wonderful feedback! We're delighted to hear that Madison consistently provides you with excellent service and that you enjoy speaking with her. Your continued trust means a lot to us, and we look forward to assisting you with every call. Please don't hesitate to reach out if there's anything else we can do for you! "
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Michele Myers

January 20, 2026

5  out of  5
rating by Michele Myers
"Great local insurance + customer service is great!"
We responded:
"Michele, thank you for the review! We love providing good customer service! "
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J&N Company

January 15, 2026

5  out of  5
rating by J&N Company
"Quick response, always available researching the questions for a answer."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that our quick responses are helpful. We're always here whenever you need us! "
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David Lam

January 13, 2026

5  out of  5
rating by David Lam
"Madison helped me with my questions and gave very quick and straightforward responses!"
We responded:
"Thank you for your fantastic feedback! Providing prompt and straightforward support is what we strive for, and it's wonderful to know we hit the mark. We're glad Madison could assist with quick and clear answers. "
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Mecka Jordan

January 13, 2026

5  out of  5
rating by Mecka Jordan
"The Lisa Rich State Farm Agency is by far the best location. Everyone is professional and Madison always is there to assist me when needed."
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear that you find our agency to the best and that Madison has been such a helpful and reliable support for you. Our entire team is dedicated to providing professional and friendly service, and your kind words truly mean the world to us. We look forward to continuing to assist you whenever you need! "